This involves long-term follow-up to produce long-lasting, measurable results based on up-front win-win agreements that define the gap between where you are and where you want to be. We utilize a coaching/mentoring approach, where individualized hands-on learning takes place on-site or at a nearby training locale, designed to fit your specific needs, your schedule and your business cycle. In addition, we provide consulting services in almost every facet of human resources management and strategic management. Our programs are thoroughly researched, developed, tested and updated in order address the professional development training needs of businesses and organizations.

WORKSHOP ANNOUNCEMENT:

May 18, 2010 (Arnprior) and May 20, 2010 (Petawawa)

It is particularly important that senior people in your organization attend, because the best return on your invested time and registration depends on your authority to apply the workshop ideas in your workplace. The ideal attendee is anyone dedicated to maximizing value from the people who know and do the job day after day.

Priced at $399, this is an excellent investment of your time, to be spent with Bernie Sander, international consultant, author and workshop leader who travels the world working with Fortune 500 organizations, including BMW, Lufthansa, Swiss Post and Eurocopter. For information about Bernie Sander, please visit his website at www.innovationtransfer.com. To register for the workshop, please contact Jim Slavin at 613 432 0874 or jim.slavin@thedelfigroup.com

We help you analyze what is keeping your business or organization from being the best that it can be, and develop strategic actions you can take that will lead to success.

If you are seeking to improve an existing manufacturing operation or building a new facility, we can provide direction and support in developing a lean-based facility. Lean Manufacturing unlocks tremendous profit, quality and service potential by eliminating all non-value activities and establishing a steady workflow.

Delfi associates have years of experience in working with organizations of every type -- large and small, private and public, urban and rural, service oriented or manufacturing.

• STRATEGIC PLANNING
  The essential components of an effective corporate strategy are Vision, Mission, Values, Critical Success Factors (CSFs), Goals, Plans and Tracking.
  

How can we be of assistance? We help companies with recruitment, workplace assessment solutions, career succession planning and consulting services (e.g. compensation, benefits, etc.).

• Workplace Assessment Solutions -- Engagement, Performance, Retention
  
  • Job Match Testing - Profile XT
  • ProfileXT Sales Report
  • Customer Service Assessment
  • 360-Degree Feedback
  • Organizational Management Analysis
  • Skill Assessments
  • Employee Survey
  • Sales Skills Assessment
  • Key Performance Indicator
  • Team Assessment Tool
  • ProfilesEasy Electronic Application Management System
  • Workforce Analysis Profile
  
  
• WorkForce Compatibility
  Profiles WorkForce Compatibility™ is a tool for measuring the compatibility between a manager (executive, director, supervisor, team leader) and their employees. Productive working relationships are created when you know more about your similarities and differences. You and your employee benefit by a better understanding of how you can work together to realize both your individual and cumulative potential. This WorkForce Compatibility Report consists of Profiles Summary, Characteristic Comparisons, Working Together and Next Steps.
  

Our programs help employees take personal responsibility for their lives and their work.

• Question Behind the Question! (QBQ!)
  Tired of employees complaining, blaming and procrastinating? If this describes your situation, the QBQ! program can help you!
  
• Personal Responsibility In Developing Excellence (PRIDE)
  Personal Responsibility In Developing Excellence (PRIDE) is created for front-line staff, so that MBR managers can most effectively develop staff to their full potential.
  
• The RADAR Process
  

  The RADAR Process is a journey of selfdiscovery and growth towards Self-leadership. It starts with understanding Responsibility: that each person is responsible for their own choices, their responses to them and their final destination. Becoming aware of the need to change is the next step: identifying the behaviours that are not producing results. Next, we develop the skills to support productive change and then advance to being accountable for the results. Finally, we harness the power of goal-setting and translate it into action to achieve the desired results.

  
  
• Management By Responsibility (MBR)
  Created to show managers how to awaken individuals to their own potential.
  
• Results-Centred Teamwork (RCT)
  Results-Centred Teamwork (RCT) harnesses and builds the skills and knowledge of team members, and forges them into a high-performing work unit. Via problem-solving and goal-setting, the RCT program increases job satisfaction and produces improved results.
  
• Conflict Resolution
  Alternate Dispute Resolution (ADR) is an excellent alternative to traditional methods of resolving disputes, such as litigation, union/management contract bargaining and court processes.
  

Our Leadership Development Training Programs examine the nature of leadership, how to spot it, how to nuture it, how to grow it and how to apply it. What defines a strong leader? Someone who exhibits the following skills, attributes and abilities:

• Communicates Guiding Vision
• Strategic Thinking
• Instigator and Proponent of Change
• Coaching/Mentoring
• Good Decision Making
• Team Player
• Team Building
• Relationship Builder
• Customer Focused
• Results Oriented

Coaching is a process that makes it easier for a person to learn and expand in the directions, and at the pace, they choose to, by means of a personal, enabling alliance with another person, the Coach. We offer coaching support to front-line workers preparing for outplacement, as well as supervisors, senior executives and owners - the people 'alone at the top'. As stated, coaching is a process not an event. Our clients learn new skills and behaviours to perform at higher levels of complexity, while improving the effectiveness of the personal and professonal balance.

• Results-Centred Leadership (RCL)- Group Sessions
  Adopt the new leadership style of mutual determination, support, accountability and coaching for success.
  
• Results-Centred Leadership (RCL)- Individual Sessions
  

  Distance Education / One-with-One option:

  (Please refer to RCL Group sessions for details on content)

  
  
• Successful Team Leadership
  Developing People Skills. You want to build a team which, because of your leadership, achieves increasingly improved standards of quality in service and productivity.
  
• Management By Responsibility (MBR)
  Created to show managers how to awaken individuals to their own potential.
  
• Performance
  Performance is a program for managers, supervisors and team leaders, who report to a company owner or other supervisor.
  
• Coaching for Success
  

  Coaching for Success is a foundation for coaching within an organization. The progams goals are to provide a follow-up process for Results-Centred Leadership, to introduce the concept of coaching into organizations, and to serve as a 'kick-off' to an indepth Result-Centred Leadership program.

  
  

Today's highly competitive, global marketplaces demand that businesses and organizations provide customers with quality products and services, but even more important, they back this up with outstanding customer service!

Remember, you can't please everyone, so don't try. Instead, target your products or services to those customers most likely to buy what you offer. In other words, get to your top prospects! In order to get the buyer's attention and sell effectively against the competition, you need to differentiate yourself, your company, and your products and services.

• Customer-Centred Quality Service (CCQS)
  Customer-Centered Quality Service (CCQS) is a customer service training program designed to ensure that your staff meet and exceed customer expectations at each "point of interaction".
  
• ACCISS - The Ultimate Professional Sales Training Program
  ACCISS is geared to people who will be, or already are, dealing regularly one-on-one with others, and who enjoy working with others in a win/win relationship.
  
• The Habit of Selling - Retail
  A program designed specifically for retails sales people.
  

Results-Centred Leadership (RCL)