Building repeat business through outstanding customer experience can boost your bottom line like no other business strategy.

Our Basic Customer Service Training is a half-day program focused on customer service rudiments often missed by new hires and overlooked by experienced frontline employees. Highly interactive, affordable and results-driven, the Basic Customer Service Training is certain to create tangible results.

Benefits

• Employees will have a renewed awareness of the importance of Customer Service
• Improved business image
• Increased sales

Added Benefits

• Assessment of your current service level (optional)
• A handful of customized Customer Service solutions
• Company citation on the Enterprise Renfrew County website
• Contribution to Youth Entrepreneurship resulting from the sharing of sales proceeds in local ERC programs

Features

• 3-hour onsite* training session
• Training materials
• Individual participant handbook
• Certificate of completion for each participant
• Certificate of completion for the business**
• Follow-up meeting

* Alternate arrangements can be made if onsite training is not feasible.
** Presented to businesses who enrol at least 50% of their Customer Service staff.

Note: This program was originally created by the Enterprise Renfrew County  funded Buy Local initiative.

Please contact Chris Hinsperger or MC Lessard for more information or to plan your training event.